How do I return a product?
All items may be returned within 30 days of delivery. To return an item, please contact Shopping Leaf. Please note that we may not cover return shipping costs for all orders. For more information, please review our Return Policy.
How do I return an item once I have a shipping label?
- Print the shipping label sent to your email.
- Pack your item safely
- Attach the shipping label on the top of your package
- Ship your package at the post office. You’ll receive your refund after the return package is received
Can I exchange an item?
Unfortunately, we currently don’t offer item exchanges. We may be able to help replace an order if it doesn’t meet your satisfaction. Please contact Shopping Leaf Customer Support for more help.
How do I cancel my order?
You have up to 8 hours from the time of purchase to cancel any items you no longer wish to receive.If your order was placed within the first 8 hours, please contact Shopping Leaf Customer Support for more help. If your order has already been processed, you’ll be covered under our Return Policy.
What’s the status of my refund?
You can check the status of your refund by visiting Your Account. If you received it may take 5-10 business days for your refund to process back to your account. If you’re still having trouble finding your refund, we recommend contacting your bank or payment provider for more information.
Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?
We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. For more information please review our Return Policy. We recommend that you contact your card issuer for help with receiving a refund if your card was cancelled, lost, or the account was closed.
I cancelled my order. How will I receive my refund?
Depending on your payment type, your refund will be automatically applied back to your account.If you received the refund to your original payment method, please allow 5-10 business days for the refund to appear in your account.